Hi Cloudflare Community.
What is the normal escalation procedure? I sent a ticket to billing earlier in the week #1694470 but it looks like it wasn’t even read and some garbage autoresponse followed. I attempted to follow up but seems the ticket is now dead? Presumably we get human responses once we’ve loaded the account with payment details?
Perhaps an issue community can advise on. I want to add a billing contact to the account so they can update payment info and pull invoices etc… When I add them they are added as administrator (which is also fine) but yet no payment info access. I think I want to either make them super admin or some other role which has payment info. How can I delegate access to this?