Partner Business Plan to Free

Hi there, we have a client account that is on Partner Business Plan that needs to be suspended for a while. I am trying to change the plan to Free however it the portal won’t allow it.

The errors emitted are:
status: 400, message: missing reason code (Code: 1000)
status: 400, message: rate plan is not in the same package (Code: 1000)

2 questions:

  1. Is this kind of change in plan possible?
  2. If possible, does it need a Cloudflare support engineer to do it in our behalf?

Thanks,
Juan

This is a special plan so chances are it requires extra help from Cloudflare support. Either go to https://support.cloudflare.com/hc/en-us/requests/new or email [email protected].

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