Partial Payment Failure – Unable to Upgrade Plan

[user5968]

What is the name of the domain?

Futurense | India's Fastest-Growing AI Skilling Company

What is the error message?

An error occured while collecting payment. Please check your payment method or use a different one.

What is the issue you’re encountering

The payment status is currently marked as “Partially Paid.” When attempting to pay the remaining amount, we encounter a payment error. As a result, the account has automatically been downgraded to the Free plan, and we are now unable to upgrade to the Pro plan.

What steps have you taken to resolve the issue?

We raised a support ticket regarding this issue over three weeks ago, but we have not received any resolution or meaningful assistance from your team so far.

Billing issues requre a Billing ticket with Support

01492351

In what area can we help you?

Payment issue

Screenshot of the error

[jkindahl]

Support will need to assist you on that ticket.

The Community cannot assist with Billing, Account nor Registrar issues.

[user5968]

Hi jkindahl,

Thank you for your response.
We raised a support ticket regarding this issue over three weeks ago, but unfortunately, we have not received any resolution or meaningful assistance from the support team so far. This is a critical matter for us, as we are currently unable to upgrade to the Pro Plan.

If possible, could you please escalate this issue to the support team as a priority?

[jkindahl]

Hello there! I hope that you are well.

I sent a request earlier today, and it looks like someone from Billing has responded to your ticket today.

Thank you!