Partial Billing, unable to pay invoice

What is the name of the domain?

What is the error number?

500

What is the error message?

{“success”:false,“errors”:[{“code”:1000,“message”:“Internal Server Error”}]}

What is the issue you’re encountering

We are providing cloudflare access to our customers via paygo. It looks like recently there was an update on cloudflare side regarding invoices (invoice numbering changed from “CFUSA…” to “IN-…”). Our cloudflare plans have since been downgraded from Pro to Free. We are not able to resolve this issue ourselves. There is also an ticket (# 01058672) open with Urgent priority. Since changing the priority and giving a detailed explanation in the ticket there was no response from cloudflare. What should we do?

What steps have you taken to resolve the issue?

Opened Urgent Ticket

Billing issues requre a Billing ticket with Support

01058672

In what area can we help you?

Payment issue

Hi @api5,

I am escalating this issue so that we can get additional support out to you.

1 Like

Hello, we have found this case #01058672 to be a duplicate case for #01235065 and this case will now be closed. Please continue communication via case #01235065. Kindly check on the case #01235065 for the update.