I am trying to contact support however as the account in question has had its paid service from cloudflare removed we seem to be in the free support queue and thus not getting any response.
Last week the account in question unexpectedly had its subscriptions removed. I have checked the audit log and can see that a number of subscriptions were cancelled and changes made all at the exact same time (as in not possible by a human).
I have triple checked and billing was successful on the 1st of November confirmed both from our accounts and within cloudflare.
As we were using a significant amount of the paid features this is now causing a lot problem for our live operations.
Is there any way to actually contact cloudflare in a situation like this? I must say i am quite disappointed in CF, having a paid service that is in many ways an integral part of our online operations being suddenly halted without reason and no response from cloudflares support ticket system feels like we’re very much on our own.
Does anyone have experience contacting CF urgently? Can i @ someone on twitter etc.