Paid Pro plan, never got converted to Pro, never got a refund, No response 1 month!

What is the name of the domain?

What is the issue you’re encountering

On 10/5/2024, there was an error in converting my Pro license, which resulted in two payments, and it is now showing as a Free license instead of Pro. I have not received a refund for this erroneous payment in over a month. I have sent multiple inquiries to support and have not received any response, and my patience is wearing thin. My Invoices: (IN-11383932 - $240.00) And (IN-11383906 - $240.00) / My Support Ticket: 01222574 AND 01228896

Billing issues requre a Billing ticket with Support

(IN-11383932 - $240.00) And (IN-11383906 - $240.00)

In what area can we help you?

Refunds

Sorry for the issues @jooy2 I see the team is investigating the issue on your tickets and will work with you there on next steps.