Paid Pro plan, never got converted to Pro, never got a refund, No response 1 month!

General Billing
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1

What is the name of the domain

What is the issue you’re encountering

On 10/5/2024, there was an error in converting my Pro license, which resulted in two payments, and it is now showing as a Free license instead of Pro. I have not received a refund for this erroneous payment in over a month. I have sent multiple inquiries to support and have not received any response, and my patience is wearing thin. My Invoices: (IN-11383932 - $240.00) And (IN-11383906 - $240.00) / My Support Ticket: 01222574 AND 01228896

Billing issues requre a Billing ticket with Support

(IN-11383932 - $240.00) And (IN-11383906 - $240.00)

In what area can we help you?

Refunds

2

Sorry for the issues @jooy2 I see the team is investigating the issue on your tickets and will work with you there on next steps.

3

Hello, I still haven’t received any progress update on this issue.

What is the ultimate reason why the refund is taking so long?

Any update on the current known billing issues? It’s frustrating that I’m getting nothing but perfunctory answers for so long.

4

Hello, after leaving a new reply this morning, I finally received an email about my refund.
I will change this post to complete once the refund is in my credit card.

Until then, please keep this topic alive.

I plan to purchase the Pro plan again after that, but I’m worried that I’ll run into the same payment issues as before.

Can you please let me know the current status of the Pro plan payment issue?

https://www.cloudflarestatus.com (Billing Subscription Update and Invoice Issues)
This is because the above site is still showing the issue.

1 Like
5

Hi @jooy2 I show the zone as currently free and I see your ticket has been assigned to a billing Support agent. I’ll add myself to that ticket to track progress. Sorry for the issues.

6

This topic was automatically closed after 15 days. New replies are no longer allowed.

7

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.