Paid Invoice but account not upgraded

General Billing
1

What is the name of the domain?

What is the issue you’re encountering

Paid for Pro Upgrade but Not Reflecting in Account

What steps have you taken to resolve the issue?

  1. Ticket: Cloudflare - 01630744
  2. 24h passed and no response.
  3. I can’t access the support portal to track my ticket Cloudflare - 01630744, since the server thinks I’m not a paid member and redirects me.
  4. Discord chat Discord

Billing issues requre a Billing ticket with Support

01630744

In what area can we help you?

Upgrades

What are the steps to reproduce the issue?

The domain is still showing with Free Plan. No steps needed to reproduce.

Screenshot of the error

screenshot-20250702-111840.png
screenshot-20250702-111840.png2560×1271 211 KB

2

screenshot-20250702-111931
screenshot-20250702-1119312560×1271 127 KB

3

Invoice
IN-44036092

image
image784×1014 67 KB

4

Hello plove.mil,

The case #01630744 has now been resolved.

Do not hesitate to come back if needed.

Cheers!

1 Like
5

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