Paid for Upgrade, Invoice Received but Subscription Not Upgraded

What is the name of the domain?

babu.club

What is the error number?

None.

What is the error message?

None.

What is the issue you’re encountering

Paid for Upgrade, Invoice Received but Subscription Not Upgraded. Created a ticket and the reply from support suggest to subscribe(and pay) again?!

What steps have you taken to resolve the issue?

Raised a ticket in https://dash.cloudflare.com/6a2a1872235751b8af9586a3eb882257/support.

Billing issues requre a Billing ticket with Support

01250780

In what area can we help you?

Upgrades

Screenshot of the error

I see that the common advise is to raise a ticket in support but the reply is a bit ridiculous because I have already paid for an upgrade and they are advising me to pay for another upgrade?

Can someone competent help resolve this issue?

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.