Paid for Pro Plan (Yearly) – 6 Days, No Upgrade, No Response from Support

What is the name of the domain?

What is the issue you’re encountering

I paid for the Cloudflare Pro Plan (Yearly) on June 13, 2025 (Invoice #: IN-41810958), and the $240 payment was successfully processed. However, my website has not been upgraded to the Pro plan, and the Subscriptions section in my dashboard shows no active plan. Despite raising a support ticket 6 days ago and following up multiple times, I haven’t received any response. I need this resolved urgently.

What steps have you taken to resolve the issue?

  1. I submitted a support ticket immediately after noticing the issue.
  2. I followed up twice on the same ticket over the last 6 days.
  3. I tweeted to @Cloudflare on Twitter/X hoping to get some attention — still no response.
  4. I double-checked the Subscriptions section in the dashboard — it still shows no active plan despite the payment.
  5. I verified the receipt and invoice details, confirming that the payment was successfully made for the Pro (Yearly) plan.

Billing issues requre a Billing ticket with Support

01604072

In what area can we help you?

Upgrades

Hi, @krishnil!
I’ve asked our specialist team to take a look at your ticket. Thank you!

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