Paid for Pro plan dashboard showing only Free plan

General Billing
1

What is the name of the domain?

What is the error number?

N/A

What is the error message?

N/A

What is the issue you’re encountering

I have been billed for a pro plan for some time now, but it is only showing that i am on a free plan.

What steps have you taken to resolve the issue?

I tried to send email to support but since it shows I am on a free plan I don’t have access to the support I would have as a pro plan user.

In what area can we help you?

Upgrades

What are the steps to reproduce the issue?

Simply look at my dashboard, look at my invoices, latest is IN-7190916 and see the issue. Please advise or fix…thanks

Screenshot of the error

cloudflare-billing-issue.jpg
cloudflare-billing-issue.jpg1912×922 207 KB

2

Kindly, could you create a Billing ticket via https://dash.cloudflare.com/?to=/:account/support and share the ticket number here so we could escalate your case? Thank you.

3

[quote=“richard61, post:1, topic:701666”]
I have been billed for a pro plan for some time now, but it is only showing that i am on a free plan.
[/quote] Just to clarify. I want to stay on the PRO PLAN AND THE STREAM ADD-ON!

4

Thank you for sharing your ticket number. I’ve escalated your case to the team in the meantime.

Kindly and patiently wait for a reply.

5

Greetings, please share with me how long it might take to complete the fix. As soon as you fix this, I will change the DNS and take full advantage of the Cloudflare network. I have read here that simple fixes take months…thank you for your help on this.

6

This topic was automatically closed after 15 days. New replies are no longer allowed.

7

Hi @richard61,

Thank you for your patience.

Our billing team has just replied to you.

I hope this helps, but please let us know if you need further assistance.