Paid for PRO plan but still in FREE plan

General Billing
1

What is the name of the domain?

What is the issue you’re encountering

Paid for PRO plan but still in FREE plan

What steps have you taken to resolve the issue?

I forgot to pay the bill so my account package changed from PRO to FREE, then I went to pay the bill but my account is still on FREE package. I sent a support ticket, but only received autobot response, no one to support

In what area can we help you?

Upgrades

2

You’ll need to follow these directions here:

Did you created a Billing ticket? :thinking:

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

3

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