Paid for Pro plan 2 months ago but no upgrade

General Billing
1

What is the name of the domain?

gallottiradice.it

What is the issue you’re encountering

On January 24, 2025, we paid invoice IN-23107881 for the annual Pro Plan upgrade of the domain gallottiradice.it. However, after two months, our account is still on the Free tier. I opened a case on February 28, but as of today, I have not received a resolution.

Billing issues requre a Billing ticket with Support

01408549

In what area can we help you?

Upgrades

2

Support will need to assist you on that ticket.

The Community cannot assist with Billing, Account nor Registrar issues.

Screenshot 2025-02-28 at 7.33.37 AM

3

Hi, thanks for your reply, but I opened the ticket one month ago and I haven’t received a resolution yet, nor an answer in the past two weeks.

4

Hi, it has now been another two weeks without any update, and the ticket has been open for over a month and a half. This lack of response is unacceptable, especially from a company like Cloudflare.

5

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