Paid for Pro but not getting features

Paid for Pro but not getting features. It says my domain is pro plan but all features say I must upgrade. Says free plan at top and pro plan on the right side.

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Welcome to the Cloudflare Community. :logodrop:

If the issue persists, you will need to open a billing support request. You can open a Billing ticket here:

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By persist do you mean still be happening 24 hours later? And I did open a ticket. #3284516

Seems like a lot of people run into this issue with Cloudflare in all the posts I’ve seen - none of which offer any explanation. Just someone flags their ticket.

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Screenshot 2024-06-03 at 9.48.33 AM

The Community cannot assist with billing issues, so the only explanation is to open a ticket. Since you have already done that, you need not open another. Your ticket will be handled in the order it was received as staff become available.

As you have shared the ticket number here, I can submit an escalation request. The response will still take time for appropriate support specialists to become available. You will see a response on the support request at that time.

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Hi @vo1 ,

We have now escalated your ticket #3284516 and as soon as we have any update I will let you know in there.

Thanks for your patience.

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