Paid for Business Plan, Still Showing as Free

General Billing
1

What is the name of the domain?

What is the error number?

paid for the Business plan, but can’t access the features, and it still shows as the Free plan.

What is the error message?

paid for the Business plan, but can’t access the features, and it still shows as the Free plan.

What is the issue you’re encountering

paid for the Business plan, but can’t access the features, and it still shows as the Free plan.

What steps have you taken to resolve the issue?

I changed all the unpaid parts of the invoices to paid.

In what area can we help you?

Upgrades

2

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

4

I’m experiencing an issue with the service I’m currently using, so I’m reaching out urgently. I’ve already submitted a support ticket, but I haven’t received a response yet. Although I purchased the Business plan, it’s still showing as Free, and I’m unable to access Live Chat, so I’m posting here instead.

5

Hi msjj1245!

I hope you are well. This issue was escalated, and I see that Billing support has now responded to your ticket.

Cheers.

6

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