Paid, but no upgrade!

General Billing
,
1

What is the name of the domain?

catchrich.kr

What is the issue you’re encountering

I am writing with increasing concern regarding support case #01612124. I upgraded the plan for my domain catchrich.kr to the Pro Plan, and I was charged $240, but my account still shows the Free Plan. It has been over one week since I submitted the ticket, and I have not received any response. I am very frustrated, as I have now written multiple messages without any progress. Please investigate this matter urgently and ensure that my domain is correctly upgraded to the Pro Plan or that a refund is issued if there was an error. I am also concerned about being double-charged if I attempt the upgrade again. Thank you for your attention to this matter. I would greatly appreciate a prompt response.

2

Please help me I’m tired of waiting

3

What is the name of the domain?

catchrich.kr

What is the issue you’re encountering

I am writing with increasing concern regarding support case #01612124. I upgraded the plan for my domain catchrich.kr to the Pro Plan, and I was charged $240, but my account still shows the Free Plan. It has been over one week since I submitted the ticket, and I have not received any response. I am very frustrated, as I have now written multiple messages without any progress. Please investigate this matter urgently and ensure that my domain is correctly upgraded to the Pro Plan or that a refund is issued if there was an error. I am also concerned about being double-charged if I attempt the upgrade again. Thank you for your attention to this matter. I would greatly appreciate a prompt response.

What steps have you taken to resolve the issue?

I’ve already asked support portal many times, but always AI response
please.. I`m really tired of waiting.

Billing issues requre a Billing ticket with Support

I don’t know what is ticket, but here is my invoice number: IN-39762084
case number: 01612124

In what area can we help you?

Upgrades

4

Hello @auth.catchrich

Thanks for reaching out.

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

Also, please do not open multiple support tickets as this may delay the resolution by pushing the ticket to the back of the queue and increasing response time.

6

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