Paid and Upgraded Subscription not registered

What is the name of the domain?

What is the issue you’re encountering

Hello, i recently upgraded my package for web host to the pro version which costs 240$, when i visit my bills tab it shows the payment is still due while the money has been deducted from my account. There is no way to contact support due to my unupdated package. Cant get through bot replies from support. What is the solution for this?

What steps have you taken to resolve the issue?

i contacted support several times with no use

Billing issues requre a Billing ticket with Support

IN-19839151

In what area can we help you?

Payment issue

Screenshot of the error

What is the name of the domain?

What is the issue you’re encountering

Hello, i recently upgraded my package for web host to the pro version which costs 240$, when i visit my bills tab it shows the payment is still due while the money has been deducted from my account. There is no way to contact support due to my unupdated package. Cant get through bot replies from support. What is the solution for this?

What steps have you taken to resolve the issue?

i contacted support several times with no use

Billing issues requre a Billing ticket with Support

IN-19839151

In what area can we help you?

Payment issue

Screenshot of the error

2 posts were merged into an existing topic: Unable to Renew Domain despite valid Payment Method