Pages showing Error 1014 even when there is only one record in one account added

Website, Application, Performance DNS & Network
1

What is the name of the domain?

travelsavingshub.info

What is the error number?

1014

What is the error message?

CNAME Cross-User Banned

What is the issue you’re encountering

Can’t publish the pages under this sub-domain - https://phoenix.travelsavingshub.info/

What steps have you taken to resolve the issue?

Deleted and again tried adding the record. But it’s still the same error

What feature, service or problem is this related to?

DNS records

What are the steps to reproduce the issue?

Added CNAME record - phoenix in the domain DNS records. But this error is showing even when there is only one record in the DNS settings

Screenshot of the error

Screenshot 2025-01-23 131719.png
Screenshot 2025-01-23 131719.png1290×795 34.5 KB

2

What is the CNAME target?

Error 1014 means you are CNAMEing to a target that’s not in your account. If this is to a host that also uses Cloudflare, it means that their end is not set up correctly.

3

The CNAME target is “sites.ludicrous.cloud” which is the location given by Gohighlevel to publish pages in this sub-domain. Before this, i added multiple CNAME records with different names under the same domain dns settings, all of them worked. So, I don’t think its from the target end.

4

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5

Go High Level use Cloudflare-for-SaaS, so if you are getting a 1014 error then something is not configured correctly at the Go High Level end. You can try to remove your custom domain from there and re-add it, otherwise contact them.

Once working, you should also be able to proxy sites.ludicrous.cloud records so your Cloudflare settings can be applied to your site traffic, see…

1 Like
6

Thanks for sharing it. It was really helpful. I’m gonna get back to Gohighlevel.

7

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