Page generates ERR_HTTP2_PROTOCOL_ERROR in the UK only

[dsr]

What is the name of the domain?

https://ticket.globalinterpark.com/

What is the error number?

ERR_HTTP2_PROTOCOL_ERROR

What is the error message?

ERR_HTTP2_PROTOCOL_ERROR

What is the issue you’re encountering

The page Global/Play/MyTicket/BookedList.asp won’t load from the UK. Works elsewhere.

What steps have you taken to resolve the issue?

If I navigate to this page from within the UK, the page doesn’t load and the error is shown in the browser’s console. However if I VPN to USA, France or Netherlands (the three countries I’ve tried) then the page loads successfully. I’m not the domain owner (they are in South Korea) but I don’t know who to contact to get this issue addressed or how to, if necessary, debug it. The page used to work in the UK, and is supposed to work here i.e it’s not deliberately blocked.

I have tried multiple ISP’s, browsers, OS’s & machines in the UK and all have the same issue.

[yassine2]

@dsr

ERR_HTTP2_PROTOCOL_ERROR

Please refer to our docs here in regards to how to proceed with the issue ERR_HTTP2_PROTOCOL_ERROR.

[dsr]

Hi @yassine2

I am just a consumer of the page not the developer, I’m guessing there’s nothing I can do except VPN to another country, as the page seems works everywhere except for the UK ?

Thanks

David

[Walshy]

Hey,

The page looks ok to me in the UK. If you can reliably repro, a Netlog will always be the best way to debug protocol issues.

[dsr]

@Walshy You need to login to see the page fail.
What do I do with or look for in the Netlog file please ?

I can see the error in the file

{
      "params": {
        "description": "Server reset stream.",
        "net_error": "ERR_HTTP2_PROTOCOL_ERROR",
        "stream_id": 3
      },
      "phase": 0,
      "source": {
        "id": 170897,
        "start_time": "72375836",
        "type": 1
      },
      "time": "72376965",
      "type": 262
    },