What is the name of the domain?
Overcharged, I only subscribed to 1, but they charged me 5 more
What is the issue you’re encountering
Overcharged
In what area can we help you?
I don’t know
Greetings,
Ouch! I am sorry to hear this happen.
Kindly, could you create a Billing ticket via https://dash.cloudflare.com/?to=/:account/support . Please do so and share the ticket number here so we could escalate your case to the team because they can fix this for you. Thank you in advance.
1 Like
Hi, regarding billing issue, please kindly raise a ticket. If you already have a ticket, could you please share a ticket number? Thank you!
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hi fritex, this is my case number 01201781
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hi hollynghiem, this is my case number 01201781
Thank you for sharing your ticket here with us. I’ve escalated your case to the team.
Kindly and patiently wait for a reply
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thanks you so much
Hi fritex, I have not received any response from cloudflare and it is charging me money again 
Help me inform cloudflare 
My Case Number :
01228027
01201781
2 posts were split to a new topic: Plan downgraded and canceled, but still overcharged
I am sorry to hear this.
Thank you for sharing your ticket number here with us.
I’ve escalated your case to the billing team.
Kindly and patiently wait for a reply
2 Likes
Hi there,
The plan was canceled as intended and the invoices refunded.
If you have any remaining questions, feel free to reply on case #01201781
Take care.
3 Likes
You have processed the refund. But why is the pro plan still being subscribed? How can I solve this problem? I am worried that I will be charged again when it expires.
Hi there,
It is subscribed until the end of the billing period. As long as you don’t cancel the downgrade, it will become free from Nov 11 onwards.
Take care.
2 Likes
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