Outlook mails are not working

Web mail is working perfectly, but when we configure mail in outlook its not working.
Its showing only not connected.
does anyone have a solution for this?

May I ask which version of Microsoft Outlook are you using?
What error does appear when you test the connection, or does it show up only at receiving or only at sending, or both?

Furthermore, are you using an SSL certificate for your e-mails too?

Nevertheless, kindly re-check your configuration if you are actually trying to sent/receivefrom your hostname (DNS record) which could be the main domain like yourdomain.com and which is being proxied by Cloudflare (:orange: cloud), instead from the hostname which is being unproxied like mail.yourdomain.com :grey: cloud.

If the mail record is :orange:, then it’s 100% that the hostname does not resolve to IP address and vice versa as it sees Cloudflare as the “sending one”, which is not correct way (stated above, :grey: cloud should be).

There could be few issues, kindly see below instructions to re-check the needed DNS record for propper e-mail functionallity:

Cloudflare’s default configuration only allows proxying of HTTP traffic and will break mail traffic.

The DNS record(s) used for e-mail service (usually the A mail record) should be :grey: cloud at DNS tab on Cloudflare dashboard for your domain and the MX record should point to a hostname that is set to that unproxied (usually the A mail) with DNS only record.

Moreover, there are situations where people point their MX record to a CNAME or use some e-mail service like G Suite and other.

Some of the useful tools for testing e-mail functionallity:

Kindly also check to which port are you actually connecting, if so.

And maybe you would need to add (if already not) autoconfig and autodiscover DNS records, just in case for Microsoft Outlook.

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