Answer these questions to help the Community help you get started.
What is the domain name?
Have you searched for an answer?
When you tested your domain using the Cloudflare Diagnostic Center, what were the results?
Domain names are showing as still using Cloudflare
Describe the issue you are having:
We have been using Cloudflare for many years and have set-up a few domain names in our Cloudflare accounts. All our different Cloudflare interfaces are showing the respective domain names correctly.
However, for only one of the Cloudflare accounts, it is now showing as “You currently don’t have any websites.”! There is no reference to any of our domain names set-up in that Cloudflare account and we can’t therefore many any amendments to their settings.
May I ask have you used Cloudflare for that particular domain withing some 3rd-party partner/integrator since before?
May I ask you to post and share your domain name in bracketed dot [.] notation here with us so we could double-check, troubleshoot and provide some feedback information regarding the domain nameserver at least?
Thanks for sharing.
For that particular Cloudflare account, what were the assigned nameservers?
Currently, domain has got those for 2 years unchanged:
Name Server: GINA.NS.CLOUDFLARE.COM
Name Server: NASH.NS.CLOUDFLARE.COM
Are you a member of other CF accounts too?
Might be it’s on the others’ rather than on the particular where you’d expect it to be. If so, it cannot be on two at the same time. Only at one, and at the one to which domain nameservers are pointed to the assigned Cloudflare’s nameservers of some other CF account you’ve either have or not access to?
Otherwise, you’d have to ask them to “unhook” it from their integration. Therefore, add your domain name to your individual Cloudflare account and change domain nameservers at GoDaddy interface.
After that, you’d have to double-check your settings, including re-configuring the DNS records, etc.
Otherwise, ask them questions how to manage Cloudflare for your domain via them.
A domain can only be active in one account. You just need to track down which of those “other ones” has that domain as Active. The best way to track that down would be to go to the login page for dash.cloudflare.com and click the “Forgot your email” link, then enter that domain name to see which email address the reminder shows up in.
You don’t understand most of what I am saying, something I have not experienced with a single other person on these forums.
You don’t have a solution and therefore are just posting responses not based on sound reasoning.
I am not referring to the same domain name being in multiple Cloudflare accounts! I am not an idiot. I was referring to the fact that all our other Cloudflare accounts work - all of which obviously have DIFFERENT domain names - but this is the only one that doesn’t.
Even our webhost, Clook’s, Cloudflare section presents an error message in the Cloudflare section and nothing else:
“Child failed to make LIVEAPI connection to cPanel.”
It was working fine before.
None of these problems were occurring before. We’ve made no changes.
It sounds like your current theory is that this particular account is broken. If you have, or can get the Global API Key for that account, it may be worth trying some API calls. This would be a good start:
We want to be able to use our Cloudflare.com dashboard and make edits to the DNS settings etc. for our domain names, as we have done for years previously without any problem until the interface suddenly stopped working, and therefore making API calls doesn’t address our issue.