What is the name of the domain?
conscent.in
What is the error message?
ERROR_BLOCKED_BY_ORB
What is the issue you’re encountering
We are facing an issue where a client can access our system without any problems when using a mobile hotspot, with both the sdk.js file and APIs working fine. However, the moment they switch to their office network, they receive an ERROR_BLOCKED_BY_ORB for sdk.js, preventing access. Yesterday, when we attempted to troubleshoot, the SDK was working, but the APIs were failing with errors. Now, the SDK itself is blocked on the office network. We are trying to understand what might be causing this inconsistency between network environments and whether any Cloudflare settings, firewall rules, or security configurations could be blocking requests. How can we resolve this issue?
What steps have you taken to resolve the issue?
We have upgraded the TLS version from 1.0 to 1.2, obtained an advanced certificate for conscent.in, and adjusted the risk detection level from medium to low.
Was the site working with SSL prior to adding it to Cloudflare?
Yes
What is the current SSL/TLS setting?
Full
What are the steps to reproduce the issue?
1. Connect to the office network with some firewall.
2. Access the system where sdk.js is loaded.
3. Observe the error ERROR_BLOCKED_BY_ORB when loading sdk.js.
4. Switch to a mobile hotspot and retry.
5. Notice that the system, sdk.js, and APIs work fine on the mobile network but fail on the office network.