Our subdomain is stopped working

Our subdomain blog.utaxi.in is stopped working all of a sudden. We are unsure what’s the issue?

Works for me!

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Thanks for checking and it’s working fine. It’s my bad and i didn’t clear the cache and check.

But i need an additional details on the same domain. i tried to check the dns for this subdomain and main domain.

I am unsure why don’t we find a name server for my subdomain. Attached the screenshots.

utaxi.in dns record

Why would you expect to? Your “subdomain” is technically just a hostname in your domain’s zone. Nameservers, specifically NS records like what you show in your screenshot, are present at the zone level. Unless you need to configure that subdomain as a delegated child zone at another DNS provider, it will use the nameservers of your apex domain.

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Thanks for the response.

We suspect this is why the reason that our subdomain is not working with WWW and only works without WWW.

Do you think that this might be a different issue?

blog.utaxi.in - Working
www.blog.utaxi.in - Not working

www.blog.utaxi.in is too deep for the Cloudflare Universal SSL certificate (which will only cover utaxi.in and *.utaxi.in).

If you want to support deeper, then you need to purchase the advanced certificate manager…

* Server certificate:
*  subject: CN=utaxi.in
*  start date: Oct 13 13:19:27 2023 GMT
*  expire date: Jan 11 13:19:26 2024 GMT
*  subjectAltName: host "blog.utaxi.in" matched cert's "*.utaxi.in"
*  issuer: C=US; O=Google Trust Services LLC; CN=GTS CA 1P5
*  SSL certificate verify ok.

www.blog.utaxi.in is working in the DNS, but won’t show due to the certificate.

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Thanks for your prompt response.

Sure, i will action on the certificates side.

Just a quick question on the same topic.

As we checked in the plesk hosting planel, we could see www.blog.utaxi.in is also secured and it has a SSL certificate.

Does it mean that this advanced certificate manager is something different which required only for Cloudflare?

In addition, do we need to buy this additional certificate only in Cloudflare or in any other provider?

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