Our emails doamin servers are being managed by cloudflare. They stopped working 9 days ago. assistance required

I require assistance. Our business emails stopped working 9 days ago. The name server for these emails is managed by Cloudflare. The DNS settings need to be updated. Can someone please assist in rectifying this issue.

Kind regards.

The community are unable to change your account’s settings (and neither can support other than through a ticket) - you can change the DNS records for your domain here: https://dash.cloudflare.com/?to=/:account/:zone/dns

How do I subit a ticket?

Login to the dashboard and follow the instructions on https://support.cloudflare.com/hc/en-us/articles/200172476-Contacting-Cloudflare-Support

You’ll need to know what records you need which your email provider can tell you, at which point you might as well amend them yourself.

I dont have access to the account anymore that was set up originally

Take a look at https://support.cloudflare.com/hc/en-us/articles/203471284-Login-and-account-issues & see which scenario matches yours.

If you don’t have access to the account holder’s email, you will need to transfer the domain to a new account - https://support.cloudflare.com/hc/articles/204615358

1 Like

This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.