we’ve been a happy Hosting partner to CF for the last 10 years.
Our customer have had the ability to add their credit card, change plans and buy whatever features they want within the dashboard.
About a month ago this suddenly stopped working. All “change plans” button are disabled and I can see in the XHR response error like “no active core subscription”.
Customer are not happy.
I have a support ticket open but with very little helpful information. (2148540)
Anyone know why this suddenly changed?
Has there been any communication about this change?
I have checked with two other hosting partners I know of and they have the same problem.
Any changes like should clearly be communicated imho so we can notify our customers about this these kind of changes.
I have not received any solutions on how to help customers. One customer right now is depending on PRO plan for their go live so they need to start look at alternatives which is frustrating.