Our customers are facing issue with captcha

Answer these questions to help the Community help you with Security questions.

What is the domain name?

Have you searched for an answer?
Yes. I tried but I am not getting how to get it.

Please share your search results url:

When you tested your domain, what were the results?
few minutes ago

Describe the issue you are having:
when I or any customer tries to submit it is not allowed. sometimes its successful but many customers are complaining that its not allowing to submit their information.

What error message or number are you receiving?
Our customers are facing issue with captcha filling infomration. even if they fill it once its not allowing to move and leaving site wihtout submitting their lead forms

What steps have you taken to resolve the issue?

Was the site working with SSL prior to adding it to Cloudflare?

What are the steps to reproduce the error:

Have you tried from another browser and/or incognito mode?

Please attach a screenshot of the error:

1 Like

You can try to lower the security level of your site and/or ask the users to try from incognito mode and have them disable any ad blockers and other browser extensions.

This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.