Our account says upgrade to Business to chat

My director purchased a 1 year business account but it doesn’t say that he did on his account. Which is why we are not able to chat for support. Please help!

Thanks,
Jason

What is the name of the website?

The site is: bsd405.org
Thanks,
Jason

When looking at that domain the blue chat icon pops up at the bottom of the dashboard as expected.

Are you still seeing this issue?