Our account is locked due to the unpaid invoices. (Code: 1323)

Hi i was trying to buy advance certificate manager for my domain. When i want to do the payment , i got this error message Make payments for your unpaid invoices to proceed. Your account is locked due to the unpaid invoices. (Code: 1323)
And i can’t see and unpaid in my invoices

Already open the ticket 3204665

Please help somebody

Thanks