Recently my origin webserver went down (unreachable) for about 2 hrs or so, due to some issues at my web hosting provider. I came to know about it only by chance when browsing my website. As soon as I found this, I raised a complaint with my web hosting provider and they fixed the issue from their end.
I had already setup email notifications for “Passive Origin Monitoring” in my CF > Notifications. But I never received any emails for the above downtime ? Has anyone received emails of downtime sent by CF to them when their origin server becomes unreachable/5xx errors ? What is the monitoring frequency/config of these checks and when does it send out emails ? In my case, it did not work. Any ideas what happened ? How to make this work ?
How can I download the 5xx errors log from my Cloudflare dashboard ? I can see the 5xx error analytics in CF > Account Analytics. But there is no option to download the 5xx error logs. How to download these ?
Oh ok. Actually I am planning to claim refund from my hosting provider for the long downtimes. For that I would need an official authentic email from Cloudflare with details of the 5xx downtimes for my origin server. Can this be provided by the Cloudflare team ?
Main issue was that Cloudflare Origin Monitoring tool did not catch the downtimes and did not alert me at all. I guess, paid plans get those alerts on time ???
Reg uptime robot & pingdom, I have tried those. I am now using Google Cloud monitoring (uptime checks) free service, works fine.
How to claim refunds from Cloud VPS server providers for such long downtimes ??? Nobody cares or just ignores. Anyone tried and got refunds, please share your experience & the process here.