Option to convert new site to Partial (CNAME) Zone is missing

Hi All,

We are trying to setup a new partial (CNAME) zone and have followed the instructions on the help centre. However we do not see the option for converting under advanced, any thoughts on why this is?

Regards

Richard

Has the domain been upgraded to a business or enterprise plan?

Yes, we selected enterprise when we added the site

Note this if this is your first Enterprise zone, you’d have to have some conversation with Cloudflare sales team to discuss your needs. You can’t just select “Enterprise” plan from the options and make a payment, as you do with the lower plans.

If you’ve done all that already and still can’t see the option to convert the zone, then please reach out to Cloudflare support directly. As an Enterprise customer, you should have direct chat, email and phone support 24x7.

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