For Workes & Pages, what is the name of the domain?
shoehorn.ie
What is the issue or error you’re encountering
opened a ticket about image issue on 26th September and have got zero resonse.
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If you already have a ticket, Support will respond to you on that ticket.
Furthermore, questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.
Kindly and patiently wait for a reply.
May I ask what’s your ticket number? 
Hi Fritex. Ticket number is 01207138
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my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.
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