Open Athens blocking Cloudflare-delivered videos

Ever since my company signed up with Cloudflare, many of our customers (educators and librarians) who use Open Athens as a single-sign in portal for their students are reporting problems accessing our videos. Some details:

  1. All of our videos are programmed in Cloudflare to play only from our domain since they are subscription-based.
  2. Customers receive a notice that “this video is not configured to play from this web page” or similar.
  3. None of our non-OpenAthens customers have any issues

Our streaming platform uses IP Authentication for customers who prefer it. Does CloudFlare have an IP address I can whitelist for our customers who use OpenAthens? Are there any issues CloudFlare is aware of with OpenAthens I need to know about? Thank you.

Can you confirm you are using the Cloudflare Stream product? If so, can you shoot me a note at zaid at

I completed your request on 7/1 and haven’t heard back from you yet.

Sorry for the delay. Just replied to your email.

This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.