Ever since my company signed up with Cloudflare, many of our customers (educators and librarians) who use Open Athens as a single-sign in portal for their students are reporting problems accessing our videos. Some details:
- All of our videos are programmed in Cloudflare to play only from our domain since they are subscription-based.
- Customers receive a notice that “this video is not configured to play from this web page” or similar.
- None of our non-OpenAthens customers have any issues
Our streaming platform uses IP Authentication for customers who prefer it. Does CloudFlare have an IP address I can whitelist for our customers who use OpenAthens? Are there any issues CloudFlare is aware of with OpenAthens I need to know about? Thank you.