I have a domain with a Zencart store and a WordPress blog.
One customer created her account and completed a purchase a couple of weeks ago, with no issue. Since last week (as she wanted to make a purchase) she is unable to login.
We eliminated issues with the browser, the device, the actual account in the store, and such. The only thing we are left is me installing the SSL since her last purchase.
Thinking initially that it was only a Zencart issue, I have been in touch with their community support and all our “tests” seem to point to something with my SSL but it is a foreign language to me. Here is what they said:
When accessed without www. all of the internal links point to https: and the page is redirected to https: when accessed with http:. BUT if the page is accessed with the www. prefix, then the internal links are http: as if the page is not recognized to be loaded with the SSL. At the same time, a mixed content message is provided… This is something I’ve not seen before. Usually even if the site has been reachable with www. and the certificate expected non-www. the links would still be https: but the page format may be text on white… (CSS not loaded)
Would anyone be able to help me make sense of this suggestion/explanation? Maybe I did something wrong in setting my SSL? Or I missed something?
The store is https://creationcassel.com/store/