My websites are frequent victims of abusive reports that intend to intimidate my hosts. Cloudflare’s recent decision to not forward me these complaints directly completely prevents me from being able to reach out or deal with these complainees proactively. I am forced to rely on my host to send this information to me and then I am at their mercy on if they want to deal with future complaints as intermediaries.
This decision was done without any concern for the Cloudflare clientele and is entirely a PR move to appease the worst kind of user. The “can I speak to your managers?” of the Internet.
Cloudflare’s original intent to protect services has been completely undermined by its own maneuvers recently, streamlining complaints directly to datacenters and VPS providers that really don’t want to play customer service for your website. I feel I would be better off just not hosting with Cloudflare because the average ‘crybully’ cannot figure out how to retrieve ARIN abuse information.