Old website for hotel with incorrect information but no one has a cloudlfare account to edit or remove website how to get it removed
Called past employees to see if they know who has access, spoke to upper management, put in a ticket with cloudflare- no response.
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Try account recovery steps as here…
If that fails, as your domain is with Cloudflare Registrar, you can only work through the ticket to prove your identity so the domain can be moved to a new account.
Note that unless you are using Cloudflare Pages, your content is likely not hosted on Cloudflare so you should also locate your webhost which is where you need to make any changes to your site (and support may ask you to upload a file to prove you control the site).
Who is the customer success manager?
Drew
That role applies only for enterprise agreement customers. If you had one, you most likely would know about it. You will want to make use of the self-service password reset options in the previously linked guide.
The website you want to update is running the WordPress CMS, which means that it is not hosted by Cloudflare, as Cloudflare does not offer any WordPress hosting.
Have you tired visiting the WP Admin page of your site? You can find it by adding /wp-admin to the end of the address bar in your web browser. It will offer to send you a sign in link by email, assuming that your email is associated with an account on that WordPress instance.
So you are telling me you have a domain that you do you cannot reset the login info? Anything? This website is just running free and the owner has no access to it. And you have no way to get access to the owner of it. Can you shut it down?
Drew
No one in the Community or at Cloudflare can shut down your website. You have to do that yourself.
I was under the impression that you wanted to know how you could change the content, not shut t down. You need to log in to your WordPress site in order to make changes. That has nothing to do with Cloudflare. Have you tried to log in yet at the /wp-admin address that I described in my previous reply?
Access to the Cloudflare account with your domain registration is something else altogether, and the options for recovering that are described the first reply to your topic that @sjr made.
Like i said, if i can get into itvi woukd love to keep it and use it, however if i cannot get into it i need it shut down. Because I cannot have a website for my business that I cannot use out in public. N9ne of your solutions help Because I do not know the email used to set it up, and the email is probably not even in use anymore.
Drew
If you aren’t going to find a way to regain access to the site itself or the web hosting account where it resides, your next option is to update your DNS in the Cloudflare account that has your domain.
If you don’t have access to that Cloudflare account and you are unable to successfully complete the self-service recovery process, you have only one remaining option. You will need to open a registrar support request at Cloudflare and work with them prove domain ownership.
Thank you for your help, I apologize for previously replies seeming a bit exasperated. I also put in a ticket at the same time as this and there was some confusion in previous replies about whether or not you were customer service responding. Unfortunately we just gained control of this property and there is no information on who had access to the original site so I don’t even know an email that would be attached to access the admin section you suggested. Thank you for letting me know it was on wordpress, I wasn’t aware of that. I’m wondering if it isn’t hosted by cloudflare how do I find out who is hosting it. My understanding is ill have to bother them about shutting it down.
If you have access to the historical financials, I would check the accounts payable for a monthly or annual webhosting bill. Once you know who was getting paid, you will know who to contact to regain access to the webserver that hosts the WordPress site. That may help you obtain more immediate results while you work with Cloudflare support to gain access to the domain management.
If you want to update the site, you might want to work with a WordPress specialist who could restore site access (and content) once you have regained server access from the webhost.
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