Presence of outdated content is confusing visitors and misrepresenting our organization
Tried to contact registrar multiple times, no response
In what way do you not manage it? Have you lost access to the domain registration, the Cloudflare account, or the hosting?
Yes, the old admin lost access to everything about a year ago. We are trying to reach domain contact but it’s a private registration so a longshot. The content, hosted on Cloudflare, is very old so we just want content taken down.
Highly unlikely Cloudflare is hosting your content and is just the proxy in front of the real host. You should be able to find out who that is as you will have been paying them for the hosting.
The easiest way to take everything down is to remove the nameservers at the registrar. Cloudflare uses nameservers to confirm a domain being activated and so won’t give you any information about an account you can’t access. Assuming you still own the domain name, but can’t access the registrar account, it is the registrar you need to work with to get access there.
The domain is registered with GoDaddy. That is where you will want to focus your efforts. The site may be hosted with them, too. Once you recover the GoDaddy account, you can change the nameservers which will cause the Cloudflare account to stop proxying for the existing site.
Thank you for the replies. We no longer own the name (long frustrating story) and GoDaddy isn’t helpful. Best case is we could reclaim, middle case is we don’t own name but content is taken down so as to not cause confusion, worst case is that it remains as is. We get calls from residents on a weekly basis so it’s just a PIA more than anything.
I will continue to see what I can do with the registrar.
That greatly changes things. You can stop contacting the registrar. They will not be able to take any action as the domain is no longer yours.
If the outdated content was authored by your organization, your group will be the copyright holder and you can file a DMCA takedown request. You will want to start with Cloudflare, but you may need to submit another to the actual webhost later.
This is exactly the info I needed. Thanks so much!
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