So I tried opening a ticket with your support people (ref# 1507577) which has turned out to be quite a waste of time as they don’t respond in a timely manner. This topic below was opened on the 13th and still no resolution so I am hoping someone else has a solution or at least a workaround for us.
We are trying to send emails to vt.edu and they are all bouncing back with domain does not exist. It works everywhere else. They are saying that if they query AAAA records it comes back as domain does not exit.
Here is there response. They said there is an issue on cloudflare’s side. Can someone look into it and let me know.
"The correct response for a AAAA query when the domain has no AAAA records is NOERROR and a blank answer, not NXDOMAIN. NXDOMAIN indicates that the domain doesn’t exist and no other queries should be performed because they too will be empty.
And once we’ve gotten the NXDOMAIN response, the A and MX queries will also return NXDOMAIN until the cache ages out."
Cloudflare support has already acknowledged there is a problem on their end with their code but have only said it will be fixed in the next release which I have no idea when that will be nor will they tell me. It’s very frustrating to get this level of support.
Our email works everywhere else but vt.edu and we are now experiencing issues with wellsfargo.com emailing us. Hopefully I can get a response otherwise we will be moving to another dns provider.
Any help would be appreciated. Thank you.