NS DNS records not resolving

[slandstudios]

What is the name of the domain?

Performing Arts Houston: Concerts, Comedy, Dance Shows & More

What is the issue you’re encountering

I have followed all of the instructions from these docs: Delegate a subdomain to our servers | Dotdigital Help Centre and the three nameservers that I’ve added are not resolving (I’ve had them there for weeks). I’ve ensured that DNSSEC is disabled as well. Thanks

What feature, service or problem is this related to?

DNS not responding/updating

Screenshot of the error

[sjr]

The delegation from Cloudflare to the dotdigital.com nameservers is set correctly. There seems to be some issue with the NS records in the dotdigital.com nameservers though so you will need to fix that.

dig +trace +nodnssec email.performingartshouston.org

; <<>> DiG 9.10.6 <<>> +trace +nodnssec email.performingartshouston.org
;; global options: +cmd
.			513190	IN	NS	a.root-servers.net.
....
.			513190	IN	NS	m.root-servers.net.
;; Received 239 bytes from 127.0.2.2#53(127.0.2.2) in 96 ms

org.			172800	IN	NS	a0.org.afilias-nst.info.
org.			172800	IN	NS	a2.org.afilias-nst.info.
org.			172800	IN	NS	b0.org.afilias-nst.org.
org.			172800	IN	NS	b2.org.afilias-nst.org.
org.			172800	IN	NS	c0.org.afilias-nst.info.
org.			172800	IN	NS	d0.org.afilias-nst.org.
;; Received 504 bytes from 199.7.83.42#53(l.root-servers.net) in 27 ms

performingartshouston.org. 3600	IN	NS	leland.ns.cloudflare.com.
performingartshouston.org. 3600	IN	NS	ligia.ns.cloudflare.com.
;; Received 118 bytes from 199.19.56.1#53(a0.org.afilias-nst.info) in 19 ms

email.performingartshouston.org. 60 IN	NS	ns0.dns.dotdigital.com.
email.performingartshouston.org. 60 IN	NS	ns1.dns.dotdigital.com.
email.performingartshouston.org. 60 IN	NS	ns2.dns.dotdigital.com.
;; Received 132 bytes from 162.159.38.4#53(ligia.ns.cloudflare.com) in 14 ms

email.performingartshouston.org. 60 IN	NS	ns0.dns.dotdigital.com.
email.performingartshouston.org. 60 IN	NS	ns1.dns.dotdigital.com.
email.performingartshouston.org. 60 IN	NS	ns2.dns.dotdigital.com.
;; BAD (HORIZONTAL) REFERRAL
;; Received 132 bytes from 198.41.222.120#53(ns1.dns.dotdigital.com) in 13 ms

email.performingartshouston.org. 60 IN	NS	ns0.dns.dotdigital.com.
email.performingartshouston.org. 60 IN	NS	ns1.dns.dotdigital.com.
email.performingartshouston.org. 60 IN	NS	ns2.dns.dotdigital.com.
;; BAD (HORIZONTAL) REFERRAL
;; Received 132 bytes from 198.41.223.216#53(ns2.dns.dotdigital.com) in 18 ms

email.performingartshouston.org. 60 IN	NS	ns0.dns.dotdigital.com.
email.performingartshouston.org. 60 IN	NS	ns1.dns.dotdigital.com.
email.performingartshouston.org. 60 IN	NS	ns2.dns.dotdigital.com.
;; BAD (HORIZONTAL) REFERRAL
;; Received 132 bytes from 198.41.223.216#53(ns2.dns.dotdigital.com) in 19 ms

email.performingartshouston.org. 60 IN	NS	ns0.dns.dotdigital.com.
email.performingartshouston.org. 60 IN	NS	ns1.dns.dotdigital.com.
email.performingartshouston.org. 60 IN	NS	ns2.dns.dotdigital.com.
;; BAD (HORIZONTAL) REFERRAL
;; Received 132 bytes from 198.41.223.216#53(ns2.dns.dotdigital.com) in 28 ms

email.performingartshouston.org. 60 IN	NS	ns0.dns.dotdigital.com.
email.performingartshouston.org. 60 IN	NS	ns1.dns.dotdigital.com.
email.performingartshouston.org. 60 IN	NS	ns2.dns.dotdigital.com.
;; BAD (HORIZONTAL) REFERRAL
;; Received 132 bytes from 198.41.222.120#53(ns1.dns.dotdigital.com) in 29 ms

email.performingartshouston.org. 60 IN	NS	ns0.dns.dotdigital.com.
email.performingartshouston.org. 60 IN	NS	ns1.dns.dotdigital.com.
email.performingartshouston.org. 60 IN	NS	ns2.dns.dotdigital.com.
;; BAD (HORIZONTAL) REFERRAL
;; Received 132 bytes from 162.159.9.162#53(ns0.dns.dotdigital.com) in 16 ms

dig +additional email.performingartshouston.org ns @ligia.ns.cloudflare.com

; <<>> DiG 9.10.6 <<>> +additional email.performingartshouston.org ns @ligia.ns.cloudflare.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 5063
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 3, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;email.performingartshouston.org. IN	NS

;; AUTHORITY SECTION:
email.performingartshouston.org. 60 IN	NS	ns0.dns.dotdigital.com.
email.performingartshouston.org. 60 IN	NS	ns1.dns.dotdigital.com.
email.performingartshouston.org. 60 IN	NS	ns2.dns.dotdigital.com.

;; Query time: 66 msec
;; SERVER: 2606:4700:50::a29f:2604#53(2606:4700:50::a29f:2604)
;; WHEN: Tue Aug 27 07:01:30 BST 2024
;; MSG SIZE  rcvd: 132