I transfer a lot of domains to Cloudflare. Sometimes transfers fail and I get this error:
Please retry transferring this domain. You have not been charged.
Until now, I have not worried about it because I always presumed that this was true. Today, however, I noticed during my first tranche of 10 transfers that 3 had failed but my bank account showed that I had been charged for 9 instead of 7.
I continued transferring more tranches in case the system would correct this mistake by applying the overcharge to other transfers but, by the end of the hour, I had been still charged for 2 more transfers than had actually happened.
This is frustrating because it means there is a problem with Cloudflare’s system - it actually does sometimes charge for failed transfers when it says it hasn’t - and that means I now have to go back over a thousand transfers this year to figure how often I have been overcharged.
Just mentioning this here in case other customers have ever received the “You have not been charged” message. I do see now that members of this community have reported this bug as back as February and April of this year but it has not been fixed.
UPDATE: Based on previous posts by other customers this year noticing the same problem, I believe that the Cloudflare Registrar system has a bug that causing it to tell users that failed transfers have not been charged when, in some case, they have.
Any Cloudflare Registrar customer who has come across this error message in the past should go back and make sure that the number of $8.03 charges on any given day match the number of transfers they actually did.