Not resolving my ticket related to billing issue

Thank you for writing.

I am sorry to hear this happen.

Please, acknowledge some of the know issues as follows:

Nevertheless, If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

Thank you for sharing your ticket number here with us.
The team is notified about your case and will respond accordingly onto it.

Thank you for patience in advance.