Not resolving my ticket related to billing issue

General Billing
1

What is the name of the domain?

What is the error number?

Amount deducted but not reflecting on Cloudflare. It is still showing as pending.

What is the error message?

You currently have past due, unpaid invoice(s). You may not enable any new services until all invoices are paid. Pay now.

What is the issue you’re encountering

Unable to add new services

What steps have you taken to resolve the issue?

raised the ticket regarding the same.

Billing issues requre a Billing ticket with Support

01304623

In what area can we help you?

Payment issue

2

It has been more than 1 month since the issue was raised. Since the problem was not resolved, our domain (https://primehealers.com) is getting affected. Please rectify this on priority.

1 Like
3

Thank you for writing.

I am sorry to hear this happen.

Please, acknowledge some of the know issues as follows:

Nevertheless, If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

Thank you for sharing your ticket number here with us.
The team is notified about your case and will respond accordingly onto it.

Thank you for patience in advance.

4

Hi,

No one addressed my issue yet. Is there any one to support and close this?
@cloonan

5

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