Not receiving verification emails from Cloudflare

What is the domain name?
kaiken.space

Have you searched for an answer?
Yes

Please share your search results url:

Describe the issue you are having:
Not receiving verification emails to my Google Workspace email which is [email protected]

What error message or number are you receiving?
NA

What steps have you taken to resolve the issue?

  1. Ensured proper Gmail MX settings implemented on Cloudflare
  2. Sent test email from other emails.

What are the steps to reproduce the error:

  1. Send verification email from Cloudflare

Have you tried from another browser and/or incognito mode?
Yes

1 Like

Greetings

Thank you for asking.

MX and SPF records looks good so far:

;QUESTION
kaiken.space. IN MX
;ANSWER
kaiken.space. 3600 IN MX 1 aspmx.l.google.com.
kaiken.space. 3600 IN MX 10 alt3.aspmx.l.google.com.
kaiken.space. 3600 IN MX 10 alt4.aspmx.l.google.com.
kaiken.space. 3600 IN MX 5 alt1.aspmx.l.google.com.
kaiken.space. 3600 IN MX 5 alt2.aspmx.l.google.com.

;QUESTION
kaiken.space. IN TXT
;ANSWER
kaiken.space. 3600 IN TXT "v=spf1 include:_spf.google.com -all"

Unfortunately, it knows to happen if your email address somehow got to be on the suppression list due to an opt-out, or bounces :thinking:

Just in case, can you add [email protected] and [email protected] to your email allowlist? You may also want to search for mail from those senders if there might end up. @cloonan

May I ask if it is the same e-mail you are using here on community?
If not, kindly reply here with the answer to the above question (don’t post your e-mail here due to the privacy concer) and someone from Cloudflare staff would start a private message and you can share details there to help you to find a solution.

Kindly, I’d suggest you to write a ticket to Cloudflare support due to your account and/or domain issue and share the ticket number here with us so we could escalate this issue by using the method Support > Contact Support option as described from below:

You might be offered to switch to the new Customer Support Portal and create a ticket.

cc

In case if you cannot login to the Cloudflare dashboard, please use the link from below:

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