Not receiving verification emails for new CF account

What is the name of the domain?

gracemesa.com

What is the error number?

no error #, just never receive the verification email

What is the issue you’re encountering

Trying to ‘verify’ my CF account but I never receive the verification email.

What steps have you taken to resolve the issue?

Verified the email account can receive email from other email senders
Tried resending the verification email

I am sorry to hear this happen. It could happen that your e-mail address is on the suppression list.

May I also ask if you’re successfully receiving other emails from Cloudflare to those particular e-mail addresses?

May I ask if the email address onto which you’re not receiving verification emails is the same for your Community account and Cloudflare account, or you’re using a different one? :thinking:

In the meantine, just to be sure please make sure you allow all emails from [email protected] and [email protected] to prevent any issue.

Is it the email address within the @gracemesa.com domain name or some other (by what can I see related to the DNS records of the particular domain name)? I advise not to share it here in a reply, just to confirm. Thank you.

I have noted the team about your case lately.
Kindly and patiently wait for a reply here and on the tickets as well.

Can you try now? I can see the bounced emails and took steps to correct that. Sorry for the issues.

2 Likes

@cloonan That worked, I was able to verify the email address now.

Thank you!!!

2 Likes

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.