Not receiving Verification emails but did receive community confirmation email

What is the name of the domain?

buildingshapes.com

What is the error number?

No email received

What is the issue you’re encountering

not receiving verification emails

What steps have you taken to resolve the issue?

Tried to resend verification email a few times.

Greetings,

Thank you for asking.

I am sorry to hear you’re experiencing such an issue.
Thank you for sharing feedback.

It could happen that your e-mail address is on the suppression list.

May I also ask if you’re successfully receiving other emails from Cloudflare to those particular e-mail addresses?

May I ask if the email address onto which you’re not receiving verification emails is the same for your Community account and Cloudflare account, or you’re using a different one? :thinking: I advise not to share it here in a reply, just to confirm. Thank you.

In the meantine, just to be sure please make sure you allow all emails from [email protected] and [email protected] to prevent any issue.

May I just also ask if you’re not receiving email to your [email protected] as well? :thinking:

I noted the team about your case lately.

Kindly and patiently wait for a reply.

Just in case, adding a helpful article from the docs:

Thank you @fritex

@superiorarchitectura sorry for the issues. I see the bounced emails and took steps to correct for that, can you try again and let us know if you’re still encountering any issues?

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