Not receiving verification email for registrant contact change

General
1

What is the name of the domain?

<xpstreak.com> & <silverbackxpedite.com>

What is the error number?

none

What is the error message?

none

What is the issue you’re encountering

not receiving verification email for registrant contact change on the current email

What steps have you taken to resolve the issue?

I’ve checked all folders, spam etc on the old email as well as contacted support but never hear back after a couple replies

What are the steps to reproduce the issue?

domain registration > manage domain > manage button > contacts tab > edit registrant contact > prefill from default contact > confirmation email arrives for new address but does NOT arrive for old email ()

3

I show those emails as delivered @user27016

Please ensure the following addresses are on the allowlist at your origin mail server: [email protected] and [email protected]

4

Im sorry, how do I do that?

5

I’d contact your mail provider, they can assist in allowing those email addresses and also in tracking down the emails we show as delivered. Let us know how the conversation goes and we’ll figure out next steps from there. Sorry for the issues.

6

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