Not receiving verification email for new login

Hi all,

I’ve setup a new account but I’m not receiving the verification email. I am getting emails about logging into a new account. I’m wondering if its stuck somewhere. Could someone have a look please as clearly the email address is working.

Many thanks in advance

G

Greetings

Thank you for asking.

If so, you’re using Outlook :thinking:

Unfortunately, it knows to happen if your email address somehow got to be on the suppression list due to an opt-out, or bounces :thinking:

Just in case, can you add [email protected] and [email protected] to your email allowlist? You may also want to search for mail from those senders if there might end up. @cloonan

May I ask if it is the same e-mail you are using here on community?
If not, kindly reply here with the answer to the above question (don’t post your e-mail here due to the privacy concer) and someone from Cloudflare staff would start a private message and you can share details there to help you to find a solution.

Kindly, I’d suggest you to write a ticket to Cloudflare support due to your account and/or domain issue and share the ticket number here with us so we could escalate this issue by using the method Support > Contact Support option as described from below:

You might be offered to switch to the new Customer Support Portal and create a ticket.

cc

In case if you cannot login to the Cloudflare dashboard, please use the link from below:

Hi @GJK72 is this wrt Not getting verification email but getting alerts - #2 by cloonan?

Hi

This was resolved by yourself, I logged it twice as the first one was spam blocked. Many thanks for your help

Kind Regards

Gideon

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