Not receiving verification email after 12 hours

Hello everyone.

Thank you for your help.

This is a basic question, but I can’t find the answer.

I just signed up and have been waiting 12 hours for the verification email. It’s going to my domain-hosted email and I’ve already changed my email twice because I didn’t receive it at my first one, either.

I tried to change it again, but copied and pasted my password and apparently the system doesn’t accept it and now I’m locked out for an hour.

How long should it take to receive the verification email?

Thank you :pray:t4:


Thank you for asking.

Unfortunately, it knows to happen if your email address somehow got to be on the suppression list due to an opt-out, or bounces :thinking:

Can you add [email protected] and [email protected] to your email allowlist? You may also want to search for mail from those senders. @cloonan

May I ask if it is the same e-mail you are using here on community?
If not, kindly reply here with the answer to the above question (don’t post your e-mail here due to the privacy concer) and someone from Cloudflare staff would start a private message and you can share details there to help you to find a solution.

Kindly, I’d suggest you to write a ticket to Cloudflare support due to your account and/or domain issue and share the ticket number here with us so we could escalate this issue by using the method Support > Contact Support option as described from below:

You might be offered to switch to the new Customer Support Portal and create a ticket there.

In case if you cannot login to the Cloudflare dashboard, please use the link from below:

1 Like

@fritex thank you. @steve87 I do not see the email on the suppression list but I do show them as delayed, I suspect that is on our end.


Thank you. I got it resolved.