Email verification is never received
I’ve tried changing the email address and adding another other email to the account, but these actions are blocked pending the verification.
Click Send verification email in Preferences
Sorry for the issues, can you give it a try again? I took steps to correct for the issue.
Thanks @cloonan, but it’s still not coming through. I’ve tried a couple of times, waited several minutes.
The odd thing is that I’m receiving other Cloudflare emails such as the community ones to the same email address without issue!
Is there another way I can verify/prove the email address?
Sorry for the issues. Is it the same account as you are using here? (I think so). If not, let me know here and I’lll send a private message to collect the details.
I think we need to loop in my colleagues in Support as now I am seeing different results than before. Can you create an Account ticket and share your ticket number here? I’ll flag it for the team to investigate.
You can open an Account ticket here, https://dash.cloudflare.com/?to=/:account/support
Hi, yes it’s for the same account.
I previously created a ticket, but didn’t get any response on it; the number is 01029466.
Thanks!
Thank you.
I think they need to have the engineering team look into this. I apologize for the issues and have flagged this for my colleagues to investigate.
Thank you @cloonan
Hello, I can see emails we are attempting to send to you are bouncing with the following errors ‘554 5.4.4 [internal] Domain Lookup Failed’ and 421 4.4.4 [internal] Domain Does Not Resolve
Please make sure this email has DNS records correctly set up to receive emails.
That would make sense. Their DNSSEC is messed up, so DNS resolution will be unreliable.
You’ll have to reach out to your domain registrar (Namecheap?) and have them clear your DNSSEC.
I fixed the DNSSEC setup and retried and the email came through.
Thanks!
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