Not receiving password reset link via email

I cant get into my account - had to create a new account to communicate my issues (which is quite concerning).
Reading through the forum topics, it appears some users are placed in a suppression list.
Kindly check if thats my issue, or please help rectify and restore my access to my account.
Affected account: [email protected]

First of all, check that you are using the correct email:

It’s most likely you are mistaken about the email address you used to register.

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