Hi,
I am not receiving my email for REDACTED. please find details below.
|MX|thinkedu.co.uk|mail.thinkedu.co.uk
25|DNS only|
Welcome to the Cloudflare Community. 
Your MX record is pointing to a proxied hostname. The Cloudflare proxy does not handle email connections without Spectrum and an Enterprise agreement. You will need to ensure that the DNS entry for mail is an A record and is 
DNS Only.
Hi,
Thanks for your email. All my other working DNS are exactly same as my current one. So, I don’t see any point of making changes. Anyways, I have made changes as per your instruction and still experiencing same issue.
Whonaee you, @nafizur365? Are you working with @shafiz? If so, you haven’t fixed the proxied hostname that is currently targeted by the MX record. It is still proxied 
and will continue to have mail delivery issues until is is set to DNS Only.
https://cf.sjr.org.uk/tools/check?6dda2694893b4889accf1fe58519cbb2#dns-mail
Thanks for your email. Yes, I have 2 accounts.
I’m having issues with [email protected]. The [email protected] works fine.
It shouldn’t. An underscore is not a valid character in a hostname. If it is not causing problems now, it likely will at some point.
What issues are you having?
There is nothing obvious in your DNS that would affect inbound email.
https://cf.sjr.org.uk/tools/check?aa99f85cf47e436a97fef78c17d5a35a#dns
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